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Terms of service

Last updated: October 16, 2026

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Detroit Less Lethal (DLL) is an online storefront operated by HR Tactical Innovations LLC, the legal seller and order operator. References to “Detroit Less Lethal,” “DLL,” “we,” “us,” or “our” in this policy mean HR Tactical Innovations LLC operating this storefront.

Pickup and walk-in service are not available. Our business mailing address is not a DLL retail location or a return-shipping instruction. Obtain approval and the return address before sending goods.

Orders placed through Detroit Less Lethal are processed by HR Tactical Innovations LLC and are governed by these Terms and the policies and notices referenced below.

By visiting this website, using Detroit Less Lethal storefronts, using our services, creating an account, submitting information, or purchasing from us, you agree to be bound by these Terms of Service, together with the policies and notices referenced in these Terms.

Please read these Terms carefully before using this website or placing an order. If you do not agree to these Terms, you should not use this website, use any related HR Tactical Innovations LLC storefront, or purchase products through Detroit Less Lethal.

Our online store and checkout are hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell products and services to you.

These Terms work together with our other published policies and any product-specific, checkout-specific, wholesale, preorder, custom order, or written terms that apply to a specific order.

Please review the following policies before placing an order:

If you participate in a wholesale program, business purchasing program, MAP-controlled program, government purchasing process, quote-based order, or custom build process, additional terms may apply. If a more specific policy, product page, order confirmation, quote, invoice, or written agreement applies to a purchase, that more specific term controls for that purchase, including purchases made through Detroit Less Lethal, except where prohibited by applicable law.

2. Eligibility and Lawful Use

By using this website or placing an order, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are using this website under the supervision of a parent or legal guardian where permitted by law.

You agree to use this website and any products purchased from Detroit Less Lethal only for lawful purposes. You may not use our website, products, content, services, or communications for any illegal, unauthorized, abusive, fraudulent, harmful, or prohibited purpose.

You are solely responsible for ensuring that any product purchased from Detroit Less Lethal is legal to own, possess, import, transport, install, configure, and use in your jurisdiction.

Parental or guardian supervision does not waive a product-specific purchaser age requirement, eligibility condition, or destination restriction. The customer must satisfy the requirements applicable to the exact product and destination.

3. Product Use, Classification, and Compliance

Products offered through DLL are intended for lawful less-lethal readiness and training, airgun sporting or training use, recreational and sporting use where applicable, repair, replacement, collection, or lawful customization, according to the exact product’s instructions, warnings, limitations, and applicable requirements. Less-lethal products can cause serious injury or death; no product guarantees a harmless outcome or a particular result.

By purchasing from Detroit Less Lethal, you acknowledge and agree that:

  • Products must be used safely, responsibly, and lawfully.
  • You are responsible for checking all applicable local, state, federal, and international laws before purchasing, importing, owning, installing, transporting, or using any product.
  • You will not use any product to assemble, modify, configure, or operate any device in violation of applicable laws, regulations, field rules, manufacturer instructions, or safety requirements.
  • You will not misrepresent your intended use, location, eligibility, or legal ability to purchase or use a product.

Certain products may be physically compatible with multiple platforms or applications. Compatibility does not imply intended use, legal approval, regulatory approval, or authorization for any unlawful configuration, restricted application, or prohibited purpose.

Detroit Less Lethal does not provide legal advice regarding product classification, import requirements, state restrictions, country restrictions, ownership restrictions, transportation requirements, licensing, permits, or use requirements. Customers should consult qualified legal counsel, local authorities, customs officials, field operators, or applicable regulatory agencies when guidance is needed.

4. State, Local, and International Restrictions

Certain jurisdictions may restrict the possession, configuration, import, sale, transfer, transportation, or use of certain products, accessories, components, or equipment.

Detroit Less Lethal reserves the right to refuse, cancel, hold, modify, or request verification for any order based on compliance concerns, fraud risk, payment risk, jurisdictional restrictions, product restrictions, carrier restrictions, import restrictions, or regulatory concerns.

Orders identified as potentially restricted may be delayed for review, modified where possible, canceled, or refunded according to the applicable policy and applicable law.

5. Orders and Order Acceptance

Placing an order does not guarantee acceptance of the order. Detroit Less Lethal reserves the right to accept, decline, cancel, hold, or request verification for any order before fulfillment.

We may limit or cancel quantities purchased per person, per household, per business, per account, per payment method, per shipping address, or per order. These restrictions may include orders placed by or under the same customer account, the same payment card, the same billing address, the same shipping address, or orders that appear related.

We may contact you using the email address, phone number, billing address, or shipping address provided at checkout if we need to verify information, resolve an order issue, confirm product eligibility, or complete fulfillment.

6. Accuracy of Billing, Account, and Shipping Information

You agree to provide current, complete, and accurate purchase, account, billing, and shipping information for all purchases made through our store.

You are responsible for ensuring that your shipping address, contact information, product selections, order notes, and requested configurations are accurate before submitting an order.

Detroit Less Lethal is not responsible for delays, failed delivery, misdelivery, returned shipments, additional shipping charges, customs issues, or order issues caused by incorrect, incomplete, outdated, or undeliverable information provided by the customer.

7. Pricing, Availability, and Product Information

Prices, product descriptions, images, specifications, compatibility information, inventory status, shipping estimates, preorder dates, and availability are subject to change without notice.

We work to provide accurate product information, but errors, omissions, manufacturer changes, supplier updates, inventory discrepancies, typographical mistakes, pricing errors, or technical issues may occur.

Detroit Less Lethal reserves the right to correct errors, update information, cancel or adjust affected orders, modify product listings, or discontinue products at any time, subject to applicable law.

Product images are provided for reference. Actual colors, finishes, textures, packaging, markings, accessories, or included components may vary due to manufacturer changes, production variation, lighting, screen settings, or product updates.

8. Payment Review, Fraud Prevention, and Compliance Review

All orders are subject to automated and manual review for payment risk, fraud risk, compliance risk, address risk, product restriction risk, and related operational concerns.

We reserve the right to request additional verification before fulfilling an order. Failure to provide requested verification may result in cancellation.

Orders suspected of fraud, unauthorized payment use, payment abuse, policy abuse, legal restriction issues, or prohibited use may be canceled, held, limited, or refused.

9. Shipping and Delivery

Shipping options, estimated delivery times, and final shipping charges are shown at checkout before payment where available. Shipping estimates begin after an order has been processed, packed, and handed off to the carrier.

Shipping, delivery, delays, damaged shipments, lost shipments, international shipping, duties, taxes, tariffs, import fees, customs issues, and carrier-related issues are governed by our Shipping Policy.

Customers are responsible for confirming that products can be lawfully shipped to, imported into, and received in their destination jurisdiction.

10. International Orders and Import Responsibility

International shipping is not currently offered through DLL. The conditional import and international-return provisions in these Terms apply only where relevant to an eligible order and do not promise international checkout availability.

International customers are responsible for confirming that all products ordered comply with their local laws, import rules, customs requirements, ownership restrictions, transportation requirements, and use regulations before placing an order.

International orders may be subject to customs review, import duties, taxes, VAT, tariffs, brokerage fees, carrier collection fees, customs clearance fees, or other charges assessed by the destination country, carrier, broker, or customs authority.

Unless otherwise stated at checkout, duties, taxes, tariffs, VAT, brokerage fees, customs fees, import fees, and other destination charges are the customer’s responsibility and are not collected by Detroit Less Lethal at the time of purchase.

Detroit Less Lethal is not responsible for customs delays, rejected entry, denied import, abandoned packages, customs seizure, destruction by customs, unpaid duties or taxes, failure to obtain required permits, incorrect import classification by local authorities, or other regulatory issues outside of our control, except where required by applicable law.

11. Returns, Refunds, Warranty, and EU Withdrawal Rights

Returns, refunds, warranty claims, damaged item claims, defective item claims, restocking fees, condition requirements, cancellation fees, international return requirements, and EU withdrawal rights are governed by our Refund, Return & Warranty Policy.

If your order ships to the European Union and you are purchasing as a consumer, you may have additional rights under EU consumer protection laws, including a 14-day right of withdrawal for eligible online purchases.

To give notice of an eligible EU withdrawal electronically, email [email protected] with your name, order number, order email, affected items, and the date the goods were received. We will acknowledge receipt by email.

Nothing in these Terms is intended to limit any non-waivable consumer rights, warranty rights, withdrawal rights, refund rights, or statutory rights that apply to you under applicable law.

12. Cancellations, Preorders, Backorders, and Special Orders

Eligible regular orders may be canceled without a cancellation fee when the request is received within one hour (60 minutes) from order placement and before the order has been processed, packed, submitted to a vendor or distributor, customized, modified, allocated, placed into production, fulfilled, shipped, or otherwise committed.

Cancellation requests are not guaranteed until confirmed in writing. A timely, otherwise eligible request retains the time it was submitted. A later staff response or approval does not by itself cause the request to fall outside the one-hour window or create a cancellation fee.

Requests received outside the one-hour window or after an earlier commitment are reviewed manually and may be declined. If such a regular-order cancellation is approved, a 5% cancellation fee may apply to help cover non-refundable payment processing fees, administrative time, and order handling costs, except where prohibited by applicable law.

Preorders, special orders, distributor- or vendor-sourced items, custom work, and other purchase options retain the separate commitment, cancellation, and fee terms below. Nothing in this section limits non-waivable statutory rights or an eligible EU right of withdrawal.

Cancellation approval is not guaranteed. Orders may not be cancelable once they have entered processing, fulfillment, supplier ordering, production, customization, packing, shipment, third-party fulfillment, or another committed stage.

Preorders, backorders, special order items, distributor-sourced items, third-party fulfilled items, custom products, made-to-order products, modified products, personalized products, and customer-specific items may be subject to longer timelines, different cancellation terms, cancellation fees, or non-cancelable status once committed.

Cancellation terms are governed by our Cancellations Policy and Refund, Return & Warranty Policy. Any product page, checkout notice, invoice, quote, order confirmation, written approval, or customer-specific agreement may include more specific terms for that purchase.

13. Custom Products and Customer-Specific Work

Custom products may include special order items, distributor-sourced items not stocked on hand, made-to-order components, personalized items, modified items, custom builds, custom designs, coatings, finishes, engraving, customer-requested configurations, and any product ordered or modified specifically for a customer.

Custom products may have different processing times, cancellation rights, return eligibility, refund eligibility, and warranty remedies than standard in-stock products. Details are governed by our published policies and any product-specific or written terms provided for the order.

14. Wholesale, MAP, B2B, and Institutional Orders

If you purchase through a wholesale, B2B, government, institutional, dealer, team, or approved purchasing program, additional eligibility, pricing, order minimum, payment, resale, MAP, verification, fulfillment, and compliance terms may apply.

Detroit Less Lethal may approve, deny, suspend, modify, or terminate wholesale or B2B access at its discretion, subject to applicable law and any separate written agreement.

Wholesale pricing, B2B pricing, quotes, special pricing, or dealer pricing may not be combined with other discounts unless expressly approved.

15. Optional Tools and Third-Party Services

We may provide access to third-party tools, apps, payment providers, shipping providers, review platforms, analytics services, marketing services, customer support tools, financing options, or other services that we do not directly control.

Use of third-party services may be subject to that third party’s own terms, privacy notices, eligibility rules, fees, approval processes, and limitations. Detroit Less Lethal is not responsible for third-party services, errors, downtime, decisions, fees, denials, or actions outside of our control, except where required by applicable law.

This website may contain links to third-party websites, manufacturers, partners, vendors, product resources, manuals, videos, social media platforms, payment services, or other external resources.

Third-party links are provided for convenience only. We are not responsible for examining, evaluating, maintaining, or guaranteeing third-party content, accuracy, availability, products, services, policies, or practices.

17. Personal Information, Privacy, Cookies, and Tracking

Your submission of personal information through this website is governed by our Privacy Policy.

We may use cookies, pixels, analytics tools, advertising tools, customer support tools, session replay tools, and similar technologies to operate the site, improve performance, prevent fraud, analyze usage, support advertising, and improve the customer experience, subject to our Privacy Policy and applicable law.

We may use Microsoft Clarity and similar analytics tools to better understand how visitors interact with our website, including through behavioral analytics such as session replay, heatmaps, click behavior, scrolling behavior, and page interaction data. For more information about Microsoft’s privacy practices, visit https://privacy.microsoft.com.

18. Messaging, Email, and SMS Communications

If you provide your email address or phone number, we may contact you about orders, account activity, customer service, returns, refunds, warranty claims, shipping issues, fraud review, compliance review, or other transactional matters.

If you separately opt in to marketing emails, SMS messages, or promotional communications, additional consent terms, opt-out terms, messaging terms, and privacy disclosures may apply. You can opt out of promotional communications using the unsubscribe or opt-out instructions provided in those messages.

Opting out of marketing communications does not prevent us from sending non-promotional transactional messages related to orders, accounts, returns, refunds, warranty claims, shipping, security, legal compliance, or customer service.

Abandoned-checkout reminders and promotional messages may be sent only under the applicable consent, opt-out, privacy, and messaging rules. Their treatment is not determined solely by calling them transactional.

19. User Comments, Reviews, Feedback, and Submissions

If you submit comments, reviews, photos, videos, ideas, suggestions, feedback, product questions, design requests, build details, or other content to Detroit Less Lethal, you represent that you have the right to submit that content and that the content does not violate the rights of others.

You are responsible for the accuracy and legality of any content you submit. We may use submitted content to provide customer service, improve products, respond to requests, operate the website, display reviews or testimonials where permitted, and improve our services, subject to our Privacy Policy and applicable law.

We reserve the right to remove, reject, edit, or decline to publish user-submitted content that is unlawful, misleading, abusive, offensive, spam, infringing, unrelated, or otherwise inappropriate.

20. Intellectual Property

Unless otherwise stated, website content, branding, Detroit Less Lethal branding used on DLL-operated storefronts, product descriptions, graphics, logos, images, layout elements, written content, original designs, and other original materials are owned by or licensed to HR Tactical Innovations LLC.

You may not copy, reproduce, distribute, modify, scrape, resell, exploit, or use Detroit Less Lethal content, branding, designs, written materials, images, or original materials for commercial purposes without prior written permission.

Manufacturer names, product names, trademarks, logos, and brand references belong to their respective owners and are used for identification, compatibility, resale, or informational purposes only.

21. Prohibited Uses

You may not use this website, our products, our services, or our content for any prohibited purpose. Prohibited uses include, but are not limited to:

  • Violating any applicable local, state, federal, or international law or regulation.
  • Using products for unlawful modification, conversion, configuration, or restricted use.
  • Misrepresenting your identity, location, eligibility, intended use, or legal ability to purchase a product.
  • Committing fraud, payment abuse, chargeback abuse, policy abuse, or account abuse.
  • Uploading or transmitting malicious code, viruses, worms, or harmful software.
  • Interfering with the security, functionality, performance, or operation of the website.
  • Scraping, copying, harvesting, or extracting data without permission.
  • Submitting false, misleading, unlawful, abusive, or infringing content.

Violation of this section may result in order cancellation, account restriction, refusal of service, removal of content, or other appropriate action, subject to applicable law.

22. Disclaimer of Warranties

To the fullest extent permitted by law, the website, services, and information provided through the website are provided on an “as is” and “as available” basis.

We do not guarantee that the website will be uninterrupted, secure, error-free, or free from viruses or harmful components. We do not guarantee that product information, inventory information, compatibility information, estimated timelines, or other content will always be accurate, complete, current, or error-free.

Product warranties, defect remedies, fitment remedies, functionality remedies, and customer remedies are governed by our Refund, Return & Warranty Policy, product-specific warranty terms, manufacturer warranty terms where applicable, and applicable law.

23. Limitation of Liability

To the fullest extent permitted by law, HR Tactical Innovations LLC and its owners, officers, employees, contractors, suppliers, service providers, partners, and affiliates will not be liable for indirect, incidental, punitive, special, consequential, or similar damages arising from your use of the website, services, or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law. Nothing in these Terms limits non-waivable consumer protection rights, statutory warranty rights, withdrawal rights, or other mandatory rights that apply to you.

24. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless HR Tactical Innovations LLC and its owners, officers, employees, contractors, suppliers, service providers, partners, and affiliates from claims, damages, losses, liabilities, costs, and expenses arising from your violation of these Terms, your misuse of the website, your misuse of products, your unlawful use of products, your improper installation or modification of products, your violation of applicable law, or your violation of the rights of another person or entity.

25. Chargebacks and Dispute Resolution

If you have a concern about an order, charge, product, return, refund, shipment, warranty claim, or cancellation, you agree to contact Detroit Less Lethal first so we have an opportunity to review and resolve the issue.

Filing a chargeback without first contacting us to resolve the issue may delay resolution and may be considered a violation of these Terms where permitted by applicable law.

Nothing in this section limits any rights you may have under applicable payment card rules, consumer protection laws, or other applicable laws.

26. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be considered severed from these Terms. The remaining provisions will remain in full force and effect.

27. Termination

These Terms remain effective unless terminated by either you or Detroit Less Lethal. We may suspend or terminate access to the website, refuse service, cancel orders, restrict accounts, or take other appropriate action if we believe you have violated these Terms, violated applicable law, misused our products or services, created risk, or engaged in fraud or abuse.

28. Entire Agreement

These Terms, together with our related policies, product-specific terms, checkout notices, written approvals, invoices, quotes, and any separate written agreements that apply to a purchase, constitute the agreement between you and HR Tactical Innovations LLC for your use of the website, use of Detroit Less Lethal where applicable, and purchase of products or services through this Detroit Less Lethal storefront operated by HR Tactical Innovations LLC.

29. Governing Law

These Terms are governed by the laws of the State of Michigan and applicable United States law, without regard to conflict of law principles, except where applicable consumer protection, data protection, withdrawal, warranty, or other mandatory laws provide otherwise.

If you are a consumer in a jurisdiction that provides mandatory legal rights, nothing in these Terms is intended to reduce or limit those mandatory rights.

30. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates to this website. The version posted on this website is the current version.

Your continued use of the website or placement of future orders after changes are posted constitutes acceptance of the updated Terms, except where applicable law requires a different process.

31. Contact Information

Questions about these Terms should be sent to HR Tactical Innovations LLC.

HR Tactical Innovations LLC
22430 Gratiot Ave #178
Eastpointe, MI 48021
United States

Email: [email protected]

Phone: 1-586-221-0622

Detroit Less Lethal

Less-lethal launchers, airguns and model-specific parts.

For lawful, responsible use and training. Follow local laws, manufacturer instructions, site rules, and agency policy.

Operated by HRTI

HR Tactical Innovations

Detroit Less Lethal is an HRTI-operated online storefront. Visit HR Tactical Innovations for its broader sporting and training catalog.

The future HRTI Eastpointe storefront is not open for public walk-ins or pickup. Neither is available.

Visit HR Tactical Innovations

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