Shipping policy

Last updated: October 16, 2026

On this page

• Storefront and Operator
• Shipping and Delivery Options
• Optional Return-Label or Package-Protection Benefits
• Domestic Shipping Rates and Delivery Estimates
• Shipment Coverage and Claims
• Shipment Claim Review
• Processing Time
• Special Order, Backordered, and Preorder Items
• Cancellations
• Returns
• Delayed Orders
• Lost or Missing Shipments
• Damaged Orders
• Signature Confirmation
• Shipping Restrictions
• Third-Party Fulfillment
• Free Shipping
• International Orders, Import Compliance, and Returns
• EU Customers and Right of Withdrawal
• Address Accuracy
• Order Tracking
• Contact

Storefront and Operator

Detroit Less Lethal (DLL) is an online storefront operated by HR Tactical Innovations LLC, the legal seller and order operator. References to “Detroit Less Lethal,” “DLL,” “we,” “us,” or “our” in this policy mean HR Tactical Innovations LLC operating this storefront.

Pickup and walk-in service are not available. Our business mailing address is not a DLL retail location or a return-shipping instruction. Obtain approval and the return address before sending goods.

Shipping and Delivery Options

DLL offers the domestic shipping options available for your order at checkout: DLL Standard, DLL Preferred, DLL Expedited, and DLL Overnight. Availability and prices depend on the order, package weight, destination, carrier availability, and applicable restrictions.

DLL selects the actual carrier during fulfillment based on the shipment. The service names describe the shipping option; any separate return-label or package-protection benefit applies only when it is expressly offered and purchased under its own terms.

Optional Return-Label or Package-Protection Benefits

If optional return-label coverage or package protection is expressly offered and purchased at checkout, only the benefit selected and purchased with the order applies, under the price and terms disclosed before purchase. Declining optional coverage does not prevent an otherwise eligible return or limit non-waivable consumer rights.

Return-label coverage concerns eligible return-label charges. Package protection concerns eligible shipment claims under the purchased terms. Neither guarantees approval of every return or claim, waives merchandise-condition fees or original outbound shipping deductions, or replaces statutory rights. Contact [email protected] for assistance verifying any benefit associated with a DLL order.

Domestic Shipping Rates and Delivery Estimates

The current price for the order and destination is shown at checkout before payment. Paid rates vary by package weight. Carrier transit estimates begin after processing, packing, and carrier handoff; they are separate from processing time and are estimates, not guaranteed arrival dates.

Shipping option	Estimated carrier transit after fulfillment
DLL Standard	3–5 business days
DLL Preferred	2–4 business days
DLL Expedited	2–3 business days
DLL Overnight	1 business day

Cutoff times, destination, service availability, carrier operations, restricted products, and other shipment-specific requirements can affect timing. See Processing Time, Signature Confirmation, and Free Shipping below.

Shipment Coverage and Claims

DLL may use included carrier or platform liability, available third-party shipment coverage, carrier declared value, or its own retained-risk arrangement when appropriate for an actual shipment. The arrangement depends on the product, value, destination, carrier, and eligibility.

Shipping charges pay for the selected delivery service. Any separately purchased return-label or package-protection benefit is governed by the terms disclosed for that purchase. DLL will normally administer available carrier, platform, supplier, coverage-provider, or retained-risk claims and will request customer cooperation when needed.

Signature confirmation is handled during fulfillment as described below. A signature is delivery evidence and does not guarantee a particular result in a carrier claim or payment dispute.

Shipment Claim Review

Available carrier remedies and any separately purchased shipment-protection benefit are reviewed under their actual terms. DLL may also choose a remedy under its retained-risk arrangements. Nothing here limits a non-waivable right.

A qualifying in-transit loss or damage review generally requires:

• The package was lost while in carrier possession or the merchandise was damaged during transit.
• The customer supplied a complete and accurate delivery address.
• The issue is reported promptly and within any applicable carrier, provider, or DLL deadline.
• Requested photographs, statements, identification, proof of non-receipt, or other reasonable documentation are supplied.
• Original packaging, labels, packing materials, and damaged merchandise are retained until released.
• The customer cooperates with a carrier trace, inspection, affidavit, police-report request, or other reasonable investigation step.

Available protection does not generally cover:

• Incorrect, incomplete, outdated, or undeliverable customer-supplied addresses.
• Unapproved customer reroutes, address changes, holds, instructions, or freight-forwarder delivery that affect eligibility.
• Refused, abandoned, or unclaimed packages.
• Theft, loss, or misplacement after confirmed delivery, except where a purchased benefit, the evidence, DLL approval, or applicable law provides otherwise.
• Customs rejection, seizure, detention, destruction, prohibited import, unpaid duties or taxes, or other import-compliance issues.
• Delay without physical loss or covered damage; cosmetic outer-package damage without damaged merchandise; or fraudulent, misleading, duplicate, or unsupported claims.

Approved claims may be resolved through replacement, repair, store credit, refund, or another appropriate remedy, subject to product availability, the applicable purchased terms, and law. DLL may first seek recovery from the carrier, platform, coverage provider, supplier, or fulfillment partner.

Processing Time

Most in-stock orders are typically processed within 1-2 business days before being handed off to the carrier.

Processing time is separate from carrier transit time. Delivery estimates shown at checkout refer to estimated transit time after fulfillment, not the total time from order placement to delivery.

Orders may take longer to process due to order volume, product availability, supplier timing, custom work, special order items, preorder items, backordered items, address verification, payment review, fraud review, compliance review, import review, restricted-product review, or other operational requirements.

Orders placed on weekends, holidays, or after carrier cutoff times may begin processing on the next business day.

Where applicable law requires notice of a revised shipping date, consent to a delay, cancellation of unshipped goods, or a prompt full refund, we will follow those requirements. A cancellation or refund required for that reason is not subject to a discretionary regular-order or preorder cancellation fee. Other eligible cancellation requests remain subject to the terms and exceptions in this policy.

Special Order, Backordered, and Preorder Items

Some items sold by Detroit Less Lethal may be special order, backordered, preorder, distributor-sourced, third-party fulfilled, imported, made-to-order, modified, or otherwise not stocked on hand at the time of purchase.

These items may have longer fulfillment timelines than standard in-stock products. Estimated shipping dates are provided in good faith but may change due to supplier availability, manufacturer delays, production delays, import delays, customs delays, carrier delays, allocation changes, or other circumstances outside of our control.

Orders containing both in-stock and delayed items may ship together or separately at Detroit Less Lethal’s discretion. If items ship separately, tracking information may be provided for each shipment when available.

Estimated timelines for special order, backordered, preorder, distributor-sourced, third-party fulfilled, or imported items are not guaranteed delivery dates.

Cancellations

Eligible regular orders may be canceled without a cancellation fee when the request is received within one hour (60 minutes) from order placement and before the order has been processed, packed, submitted to a vendor or distributor, customized, modified, allocated, placed into production, fulfilled, shipped, or otherwise committed.

Cancellation requests are not guaranteed until confirmed in writing. A timely, otherwise eligible request retains the time it was submitted. A later staff response or approval does not by itself cause the request to fall outside the one-hour window or create a cancellation fee.

Requests received outside the one-hour window or after an earlier commitment are reviewed manually and may be declined. If such a regular-order cancellation is approved, a 5% cancellation fee may apply to help cover non-refundable payment processing fees, administrative time, and order handling costs, except where prohibited by applicable law.

Preorders, special orders, distributor- or vendor-sourced items, custom work, and other purchase options retain the separate commitment, cancellation, and fee terms below. Nothing in this section limits non-waivable statutory rights or an eligible EU right of withdrawal.

For full cancellation, preorder, commitment, fee, and statutory-rights terms, review the Refund, Cancellation, Return & Warranty Policy and Purchase Options & Cancellation Policy.

Returns

Shipping charges are generally non-refundable except where required by law or for an approved warranty issue, defect, damage claim, or fulfillment error caused by HR Tactical Innovations LLC.

Start standard domestic returns and exchanges in our online returns portal. For product issues, opened or used merchandise, or requests the portal cannot accept, email [email protected] for review. International requests, where applicable, require manual approval and instructions before you purchase or send a return shipment. Do not send returns to the business mailing address without specific written approval.

A prepaid label does not itself mean free return shipping. Customer-choice label charges remain the customer’s responsibility unless eligible coverage actually purchased with the order applies or law requires otherwise. An approved defect, damage claim, incorrect item, missing part, or fulfillment error caused by us is handled under the fee and label-cost exceptions in the refund policy.

Return-label benefits do not waive merchandise-condition fees, final-sale exclusions, original outbound shipping deductions, or other eligibility requirements. Returns require advance approval. Review the Refund, Cancellation, Return & Warranty Policy for all condition categories, fees, shipping deductions, international procedures, and EU withdrawal rights.

Delayed Orders

Delivery estimates are not guaranteed unless a carrier-specific guaranteed service is explicitly stated at checkout.

Carrier delays may occur due to weather, holidays, high shipping volume, customs processing, address issues, security screening, service disruptions, natural disasters, strikes, transportation delays, or other events outside of Detroit Less Lethal’s control.

After a package is handed to the carrier, the carrier controls transit operations, routing, scans, and delivery timing. DLL will assist with reasonable tracking inquiries and will administer qualifying shipping protection or carrier claims under this policy, but DLL cannot control carrier movement or scanning frequency.

If tracking shows a package is delayed, please allow the carrier a reasonable opportunity to update tracking before contacting us. Some carriers may miss scans while a package is still moving through the network.

A delayed package is not automatically considered lost. DLL may require the carrier’s investigation period, missing-mail search, or claim window to begin or expire before approving a replacement, refund, or other remedy.

Lost or Missing Shipments

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, mailbox, parcel locker, front desk, mailroom, household members, neighbors, security footage, and local carrier office before contacting DLL.

Contact DLL promptly if the package remains missing. DLL may require the customer to complete a written non-receipt statement, cooperate with a carrier investigation, provide identification, or file a police report when theft or fraud is suspected.

Qualifying shipment claims will be reviewed under Shipment Claim Review and any separately purchased protection terms. Contact us promptly so available carrier or provider deadlines can be met.

DLL may pursue included carrier or platform protection and may choose a remedy for a qualifying domestic loss under its retained-risk arrangements. Any remedy beyond applicable law and available carrier, platform, or purchased protection is determined from the shipment’s circumstances. This does not replace a benefit actually purchased separately.

A delivery scan, signature record, geolocation record, delivery photograph, access-point scan, or other carrier documentation may be considered evidence of delivery. A delivered scan does not prevent DLL from reviewing credible evidence of carrier misdelivery, but theft or loss after confirmed delivery is not automatically covered.

Please contact DLL before filing a chargeback or payment dispute so we have an opportunity to investigate and resolve the issue. A pending carrier trace or DLL claim review does not limit any non-waivable rights available under applicable law.

Damaged Orders

If an order arrives damaged, contact Detroit Less Lethal as soon as possible and no later than 7 days after delivery.

Please include the order number, photos of the damaged item, photos of the inner and outer packaging, photos of the shipping label, and a description of the issue.

Customers must keep all original packaging, packing materials, labels, and damaged items until the claim is resolved. Carriers, coverage providers, suppliers, or fulfillment partners may require inspection or additional documentation.

Do not discard packaging or damaged items until Detroit Less Lethal confirms that they are no longer needed.

Qualifying shipment claims will be reviewed under Shipment Claim Review and any separately purchased protection terms. Contact us promptly so available carrier or provider deadlines can be met.

Approved damaged shipment claims may be resolved through replacement, repair, store credit, refund, or another appropriate resolution selected by Detroit Less Lethal, subject to product availability and applicable law.

Signature Confirmation

Domestic orders with a merchandise subtotal of $42 or more after discounts and before taxes and shipping require signature confirmation. DLL arranges the signature service during fulfillment. The carrier and signature type are selected for the shipment; direct or adult signature may be used when appropriate or required for the product, destination, carrier rules, or other applicable requirements.

DLL may also require signature confirmation below $42 based on product restrictions, destination, fraud review, payment concerns, carrier requirements, or other operational or compliance concerns.

The customer is responsible for ensuring that an eligible recipient is available. Carriers may make a limited number of delivery attempts or hold the package at an approved collection point.

If a signature-required shipment is returned because the customer was unavailable, did not collect it, refused delivery, or did not follow carrier pickup instructions, the customer may be responsible for return shipping, reshipping, and other non-recoverable costs except where prohibited by law.

Signature confirmation is delivery evidence; it does not guarantee the outcome of a payment dispute, carrier claim, or fraud investigation.

Shipping Restrictions

Some products may be restricted from shipping to certain states, countries, regions, carriers, PO boxes, military addresses, freight forwarders, parcel lockers, or other destinations.

Some products, destinations, or shipment types may not be eligible for third-party shipping coverage, carrier declared value, or DLL-backed protection. DLL may change the carrier, require a different shipping service, request additional verification, hold the order, or cancel the order when protection or lawful delivery cannot be reasonably arranged.

Detroit Less Lethal reserves the right to cancel, hold, modify, or request verification for any order based on shipping restrictions, carrier restrictions, product restrictions, compliance concerns, payment risk, fraud risk, jurisdictional restrictions, import restrictions, protection eligibility, or regulatory concerns.

Customers are responsible for ensuring that any product ordered is legal to import, own, possess, install, transport, and use in their jurisdiction.

Detroit Less Lethal does not provide legal advice regarding country-specific, state-specific, or local shipping, import, ownership, or use requirements.

Third-Party Fulfillment

Some products may ship directly from a manufacturer, distributor, supplier, partner, or third-party fulfillment provider.

Third-party fulfilled items may have different processing times, shipment timing, carrier selection, tracking timing, packaging, protection options, signature services, and fulfillment procedures than items shipped directly by Detroit Less Lethal.

Tracking for third-party fulfilled items may be added after the fulfillment partner provides the shipment information to Detroit Less Lethal.

Third-party fulfillment delays, supplier delays, allocation delays, or manufacturer delays may affect order timing and are outside of Detroit Less Lethal’s direct control.

For a claim involving third-party fulfillment, DLL may coordinate with the fulfillment partner, carrier, supplier, or coverage provider before approving a remedy.

Free Shipping

DLL Standard shipping is free for eligible domestic orders with a merchandise subtotal above $99: $99.01 or more after discounts and before taxes and shipping. This offer applies to DLL Standard, not DLL Preferred, DLL Expedited, DLL Overnight, or international delivery. Eligibility and the final charge are shown at checkout.

If you select a paid service when free DLL Standard is available, the paid shipping charge is not automatically refundable or retroactively adjustable, except where required by law or approved by DLL.

Any separately offered promotion is subject to its disclosed products, destinations, customer or channel eligibility, exclusions, code requirements, combination rules, and checkout conditions. Free-shipping promotions may be changed, limited, or discontinued for future purchases; applicable purchase terms and statutory rights remain protected.

International Orders, Import Compliance, and Returns

International shipping is not currently offered through DLL. Availability of an international service in another HRTI-operated storefront does not make it available for a DLL order. The conditional provisions below apply only where relevant to an eligible order.

International shipments are evaluated separately from domestic shipments because carrier handoffs, customs processing, product restrictions, claim rules, and coverage availability vary by destination.

Where an international shipment is eligible, DLL may require tracked or signature-controlled service and may use available carrier liability, declared value, third-party coverage, retained risk, or another appropriate arrangement. Availability varies by product, destination, carrier, and shipment.

Any international protection arrangement applies only when its actual terms support the product, destination, carrier, and shipment. It does not cover customs rejection, seizure, detention, destruction, prohibited import, unpaid duties or taxes, abandoned shipments, or other import-compliance failures unless a purchased benefit or applicable law expressly provides otherwise.

International customers are responsible for confirming that all products ordered comply with their local laws, import rules, customs requirements, ownership restrictions, transportation requirements, and use regulations before placing an order.

International orders may be subject to customs review, import duties, taxes, VAT, tariffs, brokerage fees, carrier collection fees, customs clearance fees, or other charges assessed by the destination country, carrier, broker, or customs authority.

Unless otherwise stated at checkout, duties, taxes, tariffs, VAT, brokerage fees, customs fees, import fees, and other destination charges are the customer’s responsibility and are not collected by Detroit Less Lethal at the time of purchase.

Detroit Less Lethal is not responsible for customs delays, rejected entry, denied import, abandoned packages, customs seizure, destruction by customs, unpaid duties or taxes, incorrect import classification by local authorities, or other regulatory issues outside of our control, except where applicable law requires otherwise.

If a package is refused, unclaimed, rejected, returned due to unpaid duties or taxes, returned due to failed delivery attempts, returned due to import restrictions, or returned because the customer does not complete customs requirements, the shipment will be handled according to our Refund, Return & Warranty Policy.

Any return shipping charges, original shipping charges, duties, taxes, tariffs, brokerage fees, import fees, carrier fees, customs fees, and other non-recoverable costs may be deducted from any eligible refund except where prohibited by applicable law.

International returns must be approved in advance. Detroit Less Lethal does not provide international return labels unless required by applicable law or approved as part of a warranty issue, defect, damage claim, fulfillment error, or other approved issue.

International returns should be declared as returned goods, not merchandise, where applicable. If any duties, taxes, tariffs, brokerage fees, import fees, or other charges are assessed when the return arrives back to Detroit Less Lethal, those charges may be deducted from the refund except where prohibited by applicable law.

EU Customers and Right of Withdrawal

If your order ships to the European Union and you are purchasing as a consumer, you may have additional rights under EU consumer protection laws, including a 14-day right of withdrawal for eligible online purchases.

To give notice of an eligible EU withdrawal electronically, email [email protected] with your name, order number, order email, affected items, and the date the goods were received. We will acknowledge receipt by email.

For full details about EU withdrawal eligibility, exceptions, return shipping responsibility, refund timing, and diminished value deductions, please review our Refund, Return & Warranty Policy.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Detroit Less Lethal is not responsible for delays, failed delivery, misdelivery, returned shipments, additional shipping charges, or lost packages caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer, except where applicable law requires otherwise.

Customer-requested address changes, carrier reroutes, delivery holds, pickup-location changes, freight-forwarder delivery, or special delivery instructions may limit or void shipping protection when they interfere with tracking, signature, carrier liability, or claim eligibility.

If an order is returned due to an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping charges to resend the order where eligible.

Order Tracking

When tracking information is available, it will be sent to the email address or contact method provided at checkout.

Tracking updates may take time to appear after a label is created. A shipping label being created does not always mean the carrier has received or scanned the package yet.

For Shop App orders, tracking updates may also appear in the Shop App when available.

Contact

If you have questions about shipping, delivery, tracking, damaged shipments, delayed shipments, international shipping, import issues, or shipping protection, contact Detroit Less Lethal before filing a dispute or chargeback so we have the opportunity to review and resolve the issue.

Email: [email protected]