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Detroit Less Lethal FAQ
Questions about a launcher, an airgun, a replacement part or an order? The answers below cover shopping, model-specific parts and how to reach DLL support.
Detroit Less Lethal is an online storefront. Neither public walk-ins nor pickup is available.
For delivery options, charges and eligibility, read our Shipping Policy. For returns, exchanges, product issues and fees, read our Refund, Cancellation, Return & Warranty Policy.
For an ordinary cancellation request, email [email protected] within one hour (60 minutes) of placing the order and before the purchasing, customization or fulfillment commitments described in the Purchase Options & Cancellation Policy have begun. Sending a request does not confirm cancellation.
Payment methods and the final total appear at checkout. For a payment question, contact DLL support with the order number if one was issued. Never send full payment-card details or passwords. Find all current terms on our policies page.
Common Questions
Orders
How do I get help with an order?
Contact DLL with your order number, product and question. Keep payment-card details and account passwords out of your message.
Where should I start?
Shop less-lethal launchers for preparedness and training, or airguns for plinking and target shooting. Product pages list the equipment, ammunition and included components for each model.
Shipping and Delivery
Where do I find shipping options?
Available delivery options appear at checkout for your items and destination. Product pages and our shipping policy explain applicable restrictions.
Can I shop from outside Detroit?
DLL is Detroit-based with nationwide support. Shipping eligibility depends on the product and destination; available delivery options appear at checkout.
Can I visit or pick up an order?
DLL is an online store. In-person shopping and order pickup are not currently available.
Magazines and Parts
Which magazines fit my launcher?
The GD50 magazine fits the Milsig GD50. The IntruBuster GEN2 magazine fits the Mercury Rise IntruBuster GEN2. Shop the named model on each magazine page.
What should I send when asking about a part?
Send the product link and the name of the launcher or airgun you own. Include its generation if the model has more than one.
Use and Restrictions
Does less-lethal mean harmless?
No. Less-lethal equipment can cause serious injury. Follow the manufacturer’s instructions, use appropriate protective equipment and obtain suitable training.
Are there product or destination restrictions?
Some products have age, possession, shipping or use restrictions. Read the product notices and follow the laws that apply where you live and use the equipment.
Returns, Cancellations, and Special Orders
How do I start a return or cancellation?
Start standard returns and exchanges in our online returns portal. For product issues or requests the portal cannot accept, email [email protected] with your order details. Read the return policy for eligibility, reporting windows and fees. Wait for DLL’s written approval and order-specific instructions before sending anything back.
For an ordinary cancellation request, email [email protected] within one hour (60 minutes) of placing the order and before the purchasing, customization or fulfillment commitments described in the cancellation policy have begun. Sending a request does not confirm cancellation.
What if I need a particular item or quantity?
Send the product and quantity to DLL. We can review the request before you place an order; an inquiry does not reserve stock or establish a delivery date.
Organization and Ordering Questions
How do government and agency buyers get started?
Share your equipment requirements, quantities and purchasing documentation with DLL. Government inquiries are reviewed individually.
How do discounts apply?
If DLL publishes an offer, its terms identify eligible items and conditions. Review the final checkout total before payment.
Support
How do I contact DLL?
Use our contact page for product and order questions, or call customer support.