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Cancellation policy
Last updated: October 16, 2026
On this page
- Storefront and Operator
- Subscriptions
- Pre-Orders
- Pre-Order Cancellations
- Special Order, Backordered, and Deferred Fulfillment Items
- Deferred Payment and Deferred Purchase Options
- Try-Before-You-Buy
- Regular Order Cancellations
- EU Customers and Right of Withdrawal
- Refund Method
- Policy Relationship
- Contact
Storefront and Operator
Detroit Less Lethal (DLL) is an online storefront operated by HR Tactical Innovations LLC, the legal seller and order operator. References to “Detroit Less Lethal,” “DLL,” “we,” “us,” or “our” in this policy mean HR Tactical Innovations LLC operating this storefront.
Pickup and walk-in service are not available. Our business mailing address is not a DLL retail location or a return-shipping instruction. Obtain approval and the return address before sending goods.
Subscriptions
A subscription or recurring purchase applies only when that option is expressly offered and selected before checkout. A free notification or membership subscription does not authorize a recurring product charge unless a separate paid option and its terms are clearly disclosed and selected.
If a free subscription, notification subscription, membership subscription, or similar no-cost recurring option is offered, no recurring product charge will be collected unless the subscription terms shown before checkout state otherwise.
If Detroit Less Lethal offers a paid subscription in the future, the subscription terms, billing amount, billing frequency, renewal terms, cancellation method, and any applicable shipping charges will be shown before checkout.
When a paid subscription is purchased, the customer authorizes Detroit Less Lethal or its payment processor to securely store the payment method and charge it according to the subscription terms selected at checkout.
Paid subscriptions may automatically renew unless canceled according to the subscription terms. Customers may cancel or modify an eligible subscription using the link provided in the order confirmation email, customer account area, or subscription management portal when available.
Canceling a subscription prevents future eligible subscription charges. Cancellation does not automatically cancel, refund, or reverse any order that has already been processed, fulfilled, shipped, prepared for fulfillment, or otherwise committed.
Returns and refunds for products received through a subscription are handled according to our Refund, Return & Warranty Policy.
Pre-Orders
If a preorder is expressly offered, it reserves a product that is not available for immediate fulfillment, is out of stock, is awaiting manufacturer release, supplier availability or import, or is expected to ship later.
Pre-orders are generally charged in full at checkout unless the product page, checkout page, invoice, quote, or pre-order terms clearly state that no payment or only a partial deposit will be collected at checkout.
Estimated shipping dates, arrival dates, release dates, and fulfillment timelines are estimates only. Pre-order timelines may change due to manufacturer delays, supplier delays, production delays, import delays, customs delays, carrier delays, allocation changes, product updates, or other circumstances outside of Detroit Less Lethal’s control.
By placing a pre-order, the customer acknowledges that the item is being reserved, allocated, sourced, ordered, imported, produced, or otherwise committed for future fulfillment and that the timeline may change.
Where applicable law requires notice of a revised shipping date, consent to a delay, cancellation of unshipped goods, or a prompt full refund, we will follow those requirements. A cancellation or refund required for that reason is not subject to a discretionary regular-order or preorder cancellation fee. Other eligible cancellation requests remain subject to the terms and exceptions in this policy.
Pre-Order Cancellations
Pre-orders may be canceled prior to shipment only if approved by Detroit Less Lethal.
If a pre-order cancellation is approved, a 30% cancellation fee may apply, except where prohibited by applicable law. This fee helps cover payment processing costs, supplier commitments, inventory allocation, preorder administration, lost opportunity cost, and time spent managing the reserved order.
Once a pre-order has been fulfilled, shipped, transferred to a fulfillment partner, entered final processing, ordered from a supplier, allocated, imported, produced, modified, customized, or otherwise committed beyond cancellation, it may not be cancelable.
After shipment, any eligible resolution must be handled under our Refund, Return & Warranty Policy.
Pre-orders for custom, made-to-order, modified, personalized, special order, distributor-sourced, imported, third-party fulfilled, or customer-specific products may be non-cancelable once the order has been placed, sourced, produced, modified, allocated, imported, transferred to fulfillment, or committed with a supplier.
Detroit Less Lethal reserves the right to deny a pre-order cancellation request if the item has already been ordered, allocated, produced, modified, shipped, transferred to fulfillment, imported, or otherwise committed specifically for the customer.
Special Order, Backordered, and Deferred Fulfillment Items
Some products may not be labeled as pre-orders but may still require delayed or deferred fulfillment. This may include backordered items, special order items, distributor-sourced items, imported items, made-to-order items, custom products, third-party fulfilled items, or products that do not display live inventory availability at the time of purchase.
These items may have longer processing or fulfillment timelines than standard in-stock products. Estimated timelines are provided in good faith but are not guaranteed delivery dates.
Cancellation approval is not guaranteed for special order, backordered, distributor-sourced, imported, made-to-order, custom, third-party fulfilled, or customer-specific products. If cancellation is approved, cancellation fees, supplier fees, payment processing fees, administrative fees, shipping fees, import fees, or other applicable deductions may apply, except where prohibited by applicable law.
Deferred Payment and Deferred Purchase Options
Some orders may be placed using a deferred payment, installment payment, deposit, payment authorization, buy-now-pay-later, or other deferred purchase option where available at checkout.
Deferred payment options may be provided by third-party payment providers and may be subject to that provider’s own eligibility rules, approval process, payment schedule, fees, terms, and privacy policy.
Using a deferred payment option does not change the product’s processing time, fulfillment timing, cancellation eligibility, return eligibility, or refund eligibility unless the product page, checkout page, payment provider terms, or written approval states otherwise.
If a cancellation, return, refund, or adjustment is approved, any refund will be processed according to the payment method used and the applicable third-party payment provider’s process.
Try-Before-You-Buy
Detroit Less Lethal does not currently offer try-before-you-buy purchases unless that option is clearly shown on the product page and at checkout.
If try-before-you-buy is offered in the future, the payment timing, trial period, return deadline, product condition requirements, cancellation terms, and any future charge date will be shown before checkout.
When a customer places a try-before-you-buy order, the customer authorizes Detroit Less Lethal or its payment processor to securely store the payment method and charge it according to the terms shown at checkout if the product is not returned according to the applicable terms.
Products returned under a try-before-you-buy offer must be returned in the required condition and by the required deadline. Items that are used, installed, modified, damaged, missing packaging, missing parts, returned late, or otherwise outside the stated terms may be charged in full or handled according to our Refund, Return & Warranty Policy.
Regular Order Cancellations
Eligible regular orders may be canceled without a cancellation fee when the request is received within one hour (60 minutes) from order placement and before the order has been processed, packed, submitted to a vendor or distributor, customized, modified, allocated, placed into production, fulfilled, shipped, or otherwise committed.
Cancellation requests are not guaranteed until confirmed in writing. A timely, otherwise eligible request retains the time it was submitted. A later staff response or approval does not by itself cause the request to fall outside the one-hour window or create a cancellation fee.
Requests received outside the one-hour window or after an earlier commitment are reviewed manually and may be declined. If such a regular-order cancellation is approved, a 5% cancellation fee may apply to help cover non-refundable payment processing fees, administrative time, and order handling costs, except where prohibited by applicable law.
Preorders, special orders, distributor- or vendor-sourced items, custom work, and other purchase options retain the separate commitment, cancellation, and fee terms below. Nothing in this section limits non-waivable statutory rights or an eligible EU right of withdrawal.
EU Customers and Right of Withdrawal
If your order ships to the European Union and you are purchasing as a consumer, you may have additional rights under EU consumer protection laws, including a 14-day right of withdrawal for eligible online purchases.
To give notice of an eligible EU withdrawal electronically, email [email protected] with your name, order number, order email, affected items, and the date the goods were received. We will acknowledge receipt by email.
EU withdrawal eligibility, exceptions, return shipping responsibility, refund timing, diminished value deductions, and related terms are explained in our Refund, Return & Warranty Policy.
Nothing in this Purchase Options & Cancellation Policy is intended to limit rights that cannot be waived under applicable EU consumer protection laws or other applicable consumer protection laws.
Refund Method
Approved cancellation refunds are generally issued to the original payment method unless otherwise stated, required by law, or handled differently under a specific product, preorder, international, rejected shipment, store credit, deferred payment, third-party payment provider, or special order policy.
Shipping charges, payment processing fees, supplier fees, preorder cancellation fees, cancellation fees, duties, taxes, tariffs, brokerage fees, import fees, carrier fees, customs fees, and other non-recoverable costs may be non-refundable or deducted from an eligible refund where applicable, except where prohibited by applicable law.
Refund timing may vary depending on the payment method, payment provider, issuing bank, payment processor, or third-party financing provider.
Policy Relationship
This Purchase Options & Cancellation Policy works together with our other published policies. If a product page, checkout notice, order confirmation, preorder notice, subscription notice, invoice, quote, written approval, or customer-specific agreement includes more specific terms, those specific terms may apply to that purchase, except where prohibited by applicable law.
Please review:
Contact
If you have questions about your order, subscription, pre-order, deferred purchase, try-before-you-buy purchase, special order, backorder, cancellation request, or purchase option, contact us before filing a dispute or chargeback so we have the opportunity to review and resolve the issue.
Email: [email protected]