Contact Detroit Less Lethal

Detroit Less Lethal is operated by HR Tactical Innovations LLC. Tell us what you are ordering, what you already own or which order needs attention.

Email [email protected] or call customer support.

You can also send us a message through the contact form.

Questions about an order

Include the order number, product name and what you need help with. Never send passwords, full payment-card details or identity documents.

Choosing equipment or a replacement part

Send the full manufacturer and model, generation, selected variant and product link. For a part question, add the part number and the model it will be used with. A relevant photo or the manufacturer's diagram can make the issue easier to explain.

Cancellations, returns and payment questions

For an ordinary cancellation request, email [email protected] within one hour (60 minutes) of placing the order and before the purchasing, customization or fulfillment commitments described in our Purchase Options & Cancellation Policy have begun. Sending a request does not confirm cancellation.

Start standard returns and exchanges in our online returns portal. For product issues or requests the portal cannot accept, email [email protected] with your order details. Review the Refund, Cancellation, Return & Warranty Policy for eligibility, reporting windows and fees. Do not send anything back until you receive authorization and the correct return instructions.

For a payment question, include the order number if one was issued and a brief description of the issue. Use the official checkout for payment; never send full payment-card details, passwords or identity documents in a support message.