EU Consumer Withdrawal Request

If you are a consumer with an eligible order delivered to the European Union, use this page to provide notice that you wish to withdraw from the contract. Eligibility, exceptions and the return process are governed by applicable consumer rights and the published return policy.

Information to include

• Your order number and order email
• The items and quantities concerned
• The date the goods were received
• Your name and contact information

Staff will acknowledge and review the request. This notice does not itself approve a refund or determine eligibility. Any required product return will be handled through the DLL Redo process with the appropriate instructions.

For assistance or another way to give notice, use the DLL contact page. Do not ship goods without the applicable return instructions.